Delivery Coverage

Fragrance HUB provides delivery to all governorates and areas of the Hashemite Kingdom of Jordan.

Customers are responsible for providing a complete and accurate delivery address and an active phone number that can be reached by our team or the delivery representative.

Delivery Fee

The standard delivery fee for orders within Jordan is 3 JOD.

Fragrance HUB does not currently apply a permanent order-value threshold for free shipping.

From time to time, Fragrance HUB may offer temporary promotional shipping offers. Any such promotion, including free shipping where applicable, will be clearly displayed on the online store or during checkout while the promotion is active.

The applicable delivery charge will always be displayed or communicated as part of the order process before the order is completed.

Delivery Time

Orders are typically delivered within 1–2 business days after the order has been processed and confirmed.

Delivery times are estimates and may occasionally vary depending on the delivery location, order volume, public holidays, weather conditions, courier operations, or other circumstances outside our reasonable control.

Order Processing

Once your order has been received, our team may review and confirm the order details before preparing it for delivery.

We may contact you using the phone number provided with your order if additional confirmation or delivery information is required.

Orders containing incomplete or inaccurate contact or delivery information may experience delays until the required information is confirmed.

Payment Methods

Available payment methods may include:

• Cash on Delivery
• CliQ transfer
• Any additional payment methods made available through our online store.

For orders paid through CliQ, we may verify the payment before processing or dispatching the order.

Receiving Your Order

Please make sure that you or an authorized person is available to receive the order at the provided delivery address.

The delivery representative may contact the phone number provided with the order to coordinate delivery.

If delivery cannot be completed because the customer cannot be reached, is unavailable, or has provided incorrect delivery information, the delivery may need to be rescheduled.

Inspection Upon Delivery

Customers are requested to inspect their order immediately at the time of delivery.

After completing payment to the delivery representative, the customer may open the package and visually inspect the perfume before the delivery representative leaves.

This inspection is intended to confirm that the bottle and packaging are free from visible breakage, cracks, leakage, or damage that may have occurred during storage or transportation.

The perfume should not be sprayed or used during this inspection.

Any visible breakage, leakage, or transportation-related damage should be reported to Fragrance HUB immediately at the time of delivery and before the delivery representative leaves.

Damaged or Incorrect Orders

If you receive an item that is visibly damaged, broken, leaking, or different from the product you ordered, please contact us immediately.

We may request photographs or videos of the item, packaging, and any visible damage to review and document the case.

Returns, replacements, and refunds are handled in accordance with our Return & Refund Policy.

Delivery Delays

While we aim to deliver orders within the stated timeframe, occasional delays may occur due to circumstances outside our reasonable control.

These may include, but are not limited to:

• High order volumes
• Public holidays
• Severe weather conditions
• Courier or transportation disruptions
• Incorrect or incomplete delivery information
• Difficulty contacting the recipient
• Other exceptional circumstances

Estimated delivery times should therefore not be considered a guaranteed delivery deadline.

Changing or Cancelling an Order

If you need to correct your delivery information, change your order, or request cancellation, please contact us as soon as possible before the order is dispatched.

We will make reasonable efforts to accommodate the request. Once an order has been handed over for delivery, changes or cancellation may no longer be possible.

Contact Us

If you have any questions regarding your order, delivery, or shipping status, please contact the Fragrance HUB team.